Frequently Asked Questions
Have any doubts? Explore some of our most common questions, or contact us directly for more information about our RV units, processes, and services.
Can I cancel my reservation?
Please note that all payments are non-refundable. However, if you need to cancel or modify your reservation, you have up to one year to apply your payment(s) toward a future rental. Cancellations made within 48 hours of the scheduled departure will be subject to a $200 preparation fee.
Do you accept credit cards?
For your convenience, we accept Discover, MasterCard, Visa, and American Express.
Is there a minimum age for drivers?
All drivers must be at least 25 years old and possess a valid driver’s license..
What is the security deposit?
A credit card hold will be placed at the time of pickup to cover any potential damages or additional charges incurred during your rental. This hold is released after the RV is returned with no damage.
Checks, cash or debit cards will NOT be accepted for the security deposit.
Motorhome – $1,500
Travel Trailers – $750
Is the RV self-contained?
All of our motorized RVs are 100% self-contained, featuring onboard generators, kitchens, and full baths—perfect for off-grid camping. Our travel trailers, however, do not include generators and require shore power or a portable generator for operation.
Can I bring my pets with me?
Yes, all of our units are dog-friendly. We charge a one-time pet fee of $125.
Does Quest RV provide roadside assistance?
onlyAll Ford chassis motorhome rentals include National Roadside Assistance through Ford. For support, call (800) 241-3673. Services include:
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Flat tire change
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Jump start
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Delivery of up to 5 gallons of fuel
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Lock-out assistance (Class B & C motorhomes only)
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Towing to the nearest Ford dealer that offers RV chassis service
Please note: All motorized and travel trailer renters are responsible for all tire changes and tire-related damage.
Roadside Assistance does not apply to travel trailers. Travel trailers only include a spare tire, they are not equipped with a jack or lug wrench.
How early can I pick up my rental, and when does it need to be back?
Pick-up must be scheduled by appointment as early as 11:00 AM, depending on availability. Early and late pick-up options are available. If you need the RV the evening before your rental begins, contact us to make special arrangements. All units must be returned by 11:00 AM on your return date to avoid additional charges.
Do I have to have buy additional insurance?
When renting an RV, you have two coverage options:
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Use Your Own Insurance: Some personal auto insurance policies extend to RV rentals. Please check with your insurance agent to confirm that comprehensive and collision coverage applies.
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Purchase Coverage from Quest RV:
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Collision Damage Waiver (CDW): CDW IS NOT insurance, but it reduces your financial responsibility for damage per incident to our unit in the event of an accident.
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Supplemental Liability Insurance (SLI): Available for purchase through our insurance provider, SLI offers additional liability protection.
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Can I tow my vehicle with the RV?
Properly equipped vehicles may be flat towed behind our motorhomes, provided they meet specific size and weight requirements. Tow dollies, however, are not permitted. Please call us for details and approval prior to your trip.
What's included in the delivery/pick-up fee?
Fee only covers the driver for 30 miles one way, $3.75 per each additional mile over. Fuel and mileage not included
Do you allow smoking in the RV's?
All of our RVs are strictly non-smoking. Smoking inside any unit is prohibited and will result in additional cleaning fees.
What do I need to bring, and what is already provided?
As part of our Customer Friendly Pricing Package, every RV comes equipped with essential comforts and conveniences:
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Mattress pads on all main beds (and bunk beds, if applicable)
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Standard appliances: coffee pot, toaster, microwave, stove, refrigerator, and freezer
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RV toilet paper, along with all necessary hoses and connectors for exterior hookups
We also offer optional add-ons for your convenience:
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Bed linen kits (sheets, pillows, pillowcases, blankets, etc.)
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Kitchen kits with basic cooking utensils and dishware
These additional amenities are available for rent and can be found on our Optional Extras page. If not selected, renters are responsible for bringing their own linens, towels, cooking supplies, utensils, and dishware.
What if the RV has a mechanical problem while I’m renting it?
If you have any questions regarding your unit, you can contact our staff during evenings and weekends by text our after-hours phone (972) 722-8311.
What is the prep fee?
Prep Fee $160 – Includes prep, training/orientation, professional cleaning, propane top-off, waste tank dump & exterior wash upon return.
How do I find campgrounds with RV hookup’s?
There are many great campgrounds across Texas and the United States with RV hookups. For help locating the right one for your trip, visit the Family Vacations page of our website with links to several campground directories and travel-related websites that will be a great place to start your search.