368 National Dr., Rockwall, TX 75032
Frequently Asked Questions
Frequently Asked Questions
Have any doubts? Explore some of our most common questions, or contact us directly for more information about our RV units, processes, and services.
Do you accept credit cards?
Yes. We accept Discover, MasterCard, Visa and American Express.
What if the RV has a mechanical problem while I’m renting it?
If you have any questions regarding your vehicle, you can contact a technical member of our staff during evenings and weekends by calling our after-hours mobile phone number.
Is there a minimum age for drivers?
Yes. All drivers must be at least 25 years old.
Is the RV self-contained?
Does Quest RV provide roadside assistance?
National Roadside Assistance is provided with all Ford chassis motorhome rentals through Ford. Call (800) 241-3673 for the following services: Flat tire change; jump start, bring you up to five gallons of gas if you run out; lock-out service (on Class B & C motorhomes only); and will tow any motorhome to the closest Ford Dealer offering RV chassis service. Roadside Assistance does NOT apply to travel trailers. Trailers have a spare but no jack. Trailer customers are responsible for tire changes and tire damage.
Additionally, you can call Quest RV Rentals for operational questions.
Can I bring my pets with me?
Yes, nearly all of our units are pet-friendly. We charge a one-time pet fee of $125.
How early can I pick up my rental, and when does it need to be back?
Do I have to have buy additional insurance?
There are two options for insurance when renting an RV from Quest RV. Some insurance companies will extend your personal automobile policy to the rental of an RV. Check with your agent to verify coverage. Your other option is to purchase a Collision Damage Waiver (CDW) from Quest RV. While CDW is not insurance, it limits some of your responsibility for property damage and collision to our vehicle for each occurrence. In addition, Supplemental Liability Insurance (SLI) and Personal Injury Protection (PIP) are available for purchase through our insurance company.
Can I tow my vehicle with the RV?
Properly equipped tow vehicles can be towed behind motorhomes based on size and weight limitations. Call us for details.
Do you allow smoking in the RV's?
No. All of our units are strictly nonsmoking.
What do I need to bring, and what is already provided?
As a part of our Customer Friendly Pricing Package, all units will have mattress pads on the main bed. Mattress pads will be provided for the bunk beds (if applicable). A coffee pot, toaster, microwave, stove, refrigerator, and freezer all come standard in each vehicle. In addition, paper for lavatory use will be provided, as well as all hoses and connectors for outside hookups. We offer additional amenities for rent such as bed linens (sheets, pillows, pillowcases, blankets, etc.) and kitchen kits including basic cooking utensils and dishware. These are available for an additional cost and are found on our Additional Amenities page. Otherwise, cooking supplies, cooking utensils and dishware will need to be supplied by the renter.
What is the security deposit?
A hold placed on a credit card at time of pickup which is used to cover any damages or additional charges incurred.
Motorhome – $1,500
Airstreams – $1,500 w/ insurance $4,000 non-insured
All Other Trailers – $750
What is the prep fee?
Prep Fee $150 – Includes prep, training/orientation, professional cleaning, propane top-off, waste tank dump & exterior wash upon return.
How do I find campgrounds with RV hookup’s?
There are many great campgrounds across Texas and the United States with RV hookups. For help locating the right one for your trip, visit the Family Vacations page of our website with links to several campground directories and travel-related websites that will be a great place to start your search.