368 National Dr., Rockwall, TX 75032

Privacy Policy



We, “Quest RV Rental & Service” keep your personal information private and secure. When you make a rental from our website, you provide your name, address, email address, credit card information and phone number. We use this information to process your orders, to keep you updated on your rentals and to personalize your shopping experience. Customer information will not be sold, exchanged, transferred, or given to any other company, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.

Our secure servers protect your information using advanced encryption techniques and firewall technology. We use “cookies” to keep track of your current shopping session so that you may retrieve your shopping cart at any time and to provide you with a personal shopping experience. Customers will not receive any continual email solicitation from the company, unless the customer consents to the solicitation when creating their account or by subscribing to such solicitation.

Collecting and Tracking Visitor Information

Quest RV Rental & Service collects two types of information about users:

  • Information users provided through optional, voluntary submissions. These are voluntary submissions to receive our electronic newsletters, to participate in our message boards or forums, to email a friend, and from participation in polls and surveys.
  • Information Quest RV Rental & Service gathers through tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content and our advertising to user’s needs.


Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.

Usage tracking

Quest RV Rental & Service tracks user traffic patterns throughout all of our websites. We do break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser).

Quest RV Rental & Service sometimes tracks and catalogs the search terms that user’s enter in our Search function. We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. This helps us continue to build a better service for you.


We may place a text file called a “cookie” in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Quest RV Rental & Service does use cookies to track user traffic patterns (as described above). Our advertising system delivers a one-time cookie to better track ad impressions and click rates. Our advertising system and our product recommendation feature may use cookies to collect information on the pages you visit on our site to provide personalized recommendations.

You can refuse cookies by turning them off in your browser. If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site.

Privacy on Links and Other Web Sites

Other sites accessible through our site have their own data collection practices and/or privacy policies. Please consult each site to view their privacy policy. We, “Quest RV Rental & Service” will not be responsible for the actions of third parties. This site contains links to other sites on the internet that are owned and operated by third parties. You in using our site acknowledge that Quest RV Rental & Service is not responsible for the operation of or content located on or through any such site.

Thank You from the Management of Quest RV Rental & Service.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. We follow all information privacy requirements and regulations as set forth by state and federal law.

Rentals Refund Policy

Quest RV Rental and Service offers no refund for bringing your unit back early. There are no refunds on reservation deposits; should you need to cancel your reservation, you have one year to apply your payment to another rental. There is no fee to reschedule your vacation one (1) time, assuming availability of the same class of RV for those dates, and at least 14 days written notice.

All reservations made within thirty days of departure will be due in full and are non-refundable; should you need to cancel your reservation, you have one year to apply your payment to another rental.