Meet The Quest RV Team | Dallas/Fort Worth, Texas

Sandy & Rich Beckert – Owners
Sandy and Rich Beckert acquired Quest RV in March of 2016 and are actively involved in operating the business. The Beckerts live in Addison, Texas and have a combined 66 years of experience in the customer service industry. (Yes, that means they’re old!) Their commitment to the business and enthusiasm about this opportunity provide the basis of an exciting future for Quest RV. Sandy and Rich have built a successful career in customer service based on their motto of “Do the Right Thing”.

Robyn DeMarais – Rental Manager
Robyn DeMarais lives in Fate, Texas and comes to us after a career raising her children. She also has strong customer service experience from previous jobs. Robyn has quickly learned the ins and outs of the RV business and is happy to help you navigate the RV rental experience here at Quest.

Jim Newsom – Service Manager
Jim has been with Quest since June 2019. He brings to the Quest team 33 years of RV and Truck Accessories experience to the Quest team. Jim is responsible for our service department including all owner service, outside service, and parts department. Jim is married with 3 daughters and 6 grandkids.

Justin McGuire – Technician
Justin McGuire has been with Quest for 7 years. Justin brings 16 years of RV Repair Service to the Quest team. Justin started his career at age 16 with his father doing mobile RV Service. Justin is Onan Tech Certified and is studying to be a Master Tech. Justin loves hunting and motorsports.

Paul Miller – Technician
Paul is the newest addition to the Quest team. Paul brings 27 years of RV Repair Service to the team. Paul has his RVIA Master Certification and Onan Tech Certification. Paul is a Military Veteran having served 13 years in the Navy. Paul loves doing woodwork and collecting stamps.

Rebecca Beckert – Marketing
Rebecca Beckert is the daughter of Rich and Sandy and graduated from college with a degree in Political Science. Now living and working in Pittsburgh, Rebecca supports Quest RV in marketing, websites, and social media.

Customer Feedback

Thanks! We had a great time and look forward to the next trip with you guys!

August 2012 (Hurricane III Rental)

Reviews

Quest RV Rental

4.5

Noah Davidson

20:43 04 Jun 20

Rental was very dirty the floors were absolutely black and sticky had to wear shoes the whole time and they kept getting stuck to the floor. RV needed a lot of service nosies kept coming out water sputters from the RR. Got scratched on our trip and they took the whole $2000 deposit and then some remotes don't work and table fell ( almost on my kids) and smashed my sons Apple Watch. Upon returning they said they needed to charge me a pet fee for the smell even though I don't own any animals and didn't bring one on the trip. I will say it was a quick and easy rental responsive by email not by after hours help.

Austin S

18:20 19 May 20

Booked an RV through Outdoorsy from Robyn DeMarais. When we contacted her to get an update on the status of our request, she said that she found our booking and that we were "in luck" that the RV was still available. All she needed to do was cancel our existing booking and collect more money than the agreed upon price directly. We protested and all she could muster was "I don't know what to tell you". Of course, we declined and reported her to Outdoorsy. EDIT: Update 06/03 I see the owner replied. This isn't true. The specific RV we had already rented and had an agreement number for was available and she confirmed as much on the phone.

Lori Lee

16:17 12 May 20

We have used Quest 3 years in a row to go float the FRIO River. They have been absolutely awesome!! Will be using them for years to come.

Terrence Gordon

15:17 26 Jan 20

Fast. Fun. Friendly. It was a great experience overall.

Faye Griggs

22:33 29 Sep 19

Quest RV service is outstanding. Jim and his staff are trained professionals. We bought a 2019 Georgetown in April. We had many manufacturers defects, bad workmanship etc. Forest River recommended Quest RV. By the time we got there we were at our wits and. Jim calmed us down, walked thru our rig, we showed them all of our issues and said no problem. We discussed time frames, estimates on delivery from Forest River and what was realistically possible completion date. We have scheduled our travels to come to Rockwall to have work done on our motorhome because we know the work will be done right and in a timely manner. If you are near the DFW area and need work done, do not hesitate to call Quest. RV.

Brian Huard

17:35 30 Apr 19

Good service... Robyn was very patient, helpful and friendly.

Paul Killingsworth

15:31 01 Apr 19

Excellent experience overall. Reservations and paperwork went extremely smoothly and we handled nearly all of it electronically or over the phone which made check-out even quicker and easier. Helen and Robyn were very responsive and made sure we had everything we needed. Equipment was brand new (Glulfstream Amerilite) and functioned perfectly. We met with the owner, Rich on the way out and he was great. Convenient location just off I-30. Access in and out was easy and weekend drop-off was great. We will be a regular customer...

Nolan Killingsworth

19:25 31 Mar 19

Loved the camper trailer we rented from Quest RV's. Responses from Helen and Robyn were very prompt and they recieved us warmly when we came to pick up the camper. Overall excellent experience and we can't wait to rent from them again soon.

Tim Summey

16:12 29 Oct 18

Well done all around. Made it easy and I left an item and they found and held for me. Such a pleasure to deal with a company that can meet the need and also follow up with service. Rv was clean and ready and we had no problems. Thank you!

David Chandler

10:17 06 Aug 18

We were wanting to experience an Airstream before we purchased one and it is difficult to find places that will rent them. However we truly found a hidden treasure when we discovered Quest RV. We enjoyed out first week long adventure so much we just finished our second rental. Helen and staff were so helpful, knowledgeable and easy to work with. They know and we know we will return for rentals until we ultimately purchase one of our own.

Jeff Baer

22:07 19 Feb 18

Having our first trailer go through there camp ready inspection so far amazing they are so personable it's amazing every where else I called was not very helpful. Helen and Randy were so friendly and willing to answer all my questions I will update this after maintenance is done because people like us first timers need to know where they can go for wonderful service. #2. So I said after the work was done I would update my review and let me tell you everyone at Quest RV was wonderful. So much so that we have decided to have them fix the roof on our trailer as well. Thank you all so much for your professionalism and honesty.

Unlimited RV

13:38 20 Jan 18

Helen and Randy immediately returned our email when one of our units on the road had a small accident, and may have needed assistance while passing through their area, 2000 miles away......2 days into a 30 day trip..... They were able to source parts and have a tech on standby during off-hours, in no time. Our customers ended up not needing the repair, but they acted quickly to setup just in time logistics for a potential service need. This is a great show for someone else, and I am sure the same level of service is passed on to each of their customers. Thanks!

Deepu Pillai

01:54 04 Jan 18

Easy hassle free rental experience. Helen and her team were wonderful explaining everything, made us absolutely comfortable before getting the 30ft RV on the road for our first RV road trip. Looking forward to do this again with Quest RV and definitely recommend Quest RV to any one planning to do a "True Road trip".

Nilda Ruiz

16:10 29 Dec 17

Easy cheesy peezy! We are definitely city folks but Helen made it so easy and made us feel so comfortable ! We were only going to take a 3 day trip but we ended up taking a 5 day trip! It was so much fun and we miss Minnie Winnie already, best RV experience. We traveled with our 10month old baby and it was a blast! Thanks so much for the memories !!

Jason D

20:57 15 Oct 17

My wife and I rented a class C RV from Quest RV this past September. We were celebrating a very special occasion and spontaneously went into the location to book the RV for next day. We sat down with Sandy (who was amazing) and got everything ready quickly. I received an e-mail later that day to inform us that the RV would be ready two hours earlier than what they told us, which was great because we were ready to enjoy our little spontaneous vacation. The day we went to pick it up, we also met Helen which greeted us with all smiles. Although I've driven vehicles a lot larger (MTVR), this was my first time driving an RV. We had a very thorough walk around with a gentleman that explained everything there was to know. The staff there were so friendly and made us feel like family. Sandy even came into the RV right before we were about to leave to give us a little present from the Quest RV team. Such an awesome time and such an awesome group of people! It was such a short notice trip and they made it happen for us. This is now our go to place and they have made lifetime customers! We plan on coming back in December, see you guys then =) !!! -Jason & Jennifer

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